Terms of Service

1. Agreement to Terms

These Terms of Service (this "Agreement") govern your access to and use of printsourcegroup.com and any related ordering portals, brand stores, file upload tools, or services we make available online (collectively, the "Services"), offered by PrintSource ("PrintSource," "we," "us," or "our").

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy. If you do not agree, please do not use the Services.

If you are using the Services on behalf of a company or other organization, you represent that you have the authority to bind that organization to this Agreement, and "you" refers to both you and that organization.

2. Changes to This Agreement

We may update this Agreement from time to time to reflect changes in our Services or for legal, regulatory, or operational reasons. The "Effective Date" above reflects the date of the most recent version. Continued use of the Services after an update constitutes acceptance of the revised Agreement. We will not apply changes retroactively to disputes arising before the change took effect.

3. Our Services

PrintSource is a branded goods partner offering planning and strategy, production management, managed brand stores, and design services across print, promotional products, apparel, events, and signage. Some Services — including managed brand store ordering, file upload tools, and account login — are made available through this website; others are delivered through direct engagement with your PrintSource account team under a separate agreement, quote, or purchase order. Where a separate written agreement or purchase order conflicts with this Agreement, that agreement controls for the matter it covers.

4. Accounts and Brand Store Access

Certain Services, including Managed Brand Store ordering, require an account. You agree to:

• Provide accurate, current, and complete information when creating an account;
• Keep your login credentials confidential and notify us promptly at hello@printsourcegroup.com if you suspect unauthorized access;
• Take responsibility for activity that occurs under your account credentials.

We may suspend or terminate account access if we reasonably believe it has been compromised, misused, or used in violation of this Agreement. Brand store purchases require you to be at least 18 years old.

Brand Store Platform — Powered by Proforma

PrintSource operates as part of the Proforma network. Our Managed Brand Store ordering, account management, and related back-office order data are hosted and administered on a platform operated by PFG Ventures, L.P. dba Proforma ("Proforma"), our franchisor. When you create a brand store account or place an order through a brand store, you are also using that hosted platform, and your use of it is separately subject to Proforma's own Terms of Use [confirm and link current URL, e.g. proforma.com]. If Proforma's Terms of Use conflict with this Agreement as to the operation of the hosted platform itself (login, checkout, account data), Proforma's terms control for that platform; this Agreement controls for PrintSource's own production, fulfillment, and website services. [Attorney review recommended: confirm whether Proforma requires PrintSource to include specific incorporation-by-reference or third-party-beneficiary language here.]

5. Orders, Products, and Pricing

Most items we produce are custom-made or produced to order based on the specifications, artwork, quantities, and other details you provide. Because of this:

• Pricing, availability, and product specifications are subject to change without notice until an order is confirmed;
• We reserve the right to limit, decline, or cancel an order — including for suspected fraud, pricing errors, or an inability to source or produce an item as specified;
• Once an order enters production, it generally cannot be changed, canceled, or returned except as described in our Returns Policy;
• You are responsible for reviewing and approving proofs, specifications, and artwork before production begins. Errors in information you provide (sizing, color, text, low-resolution files, etc.) that are not caught before production cannot be corrected once production has started.

Returns, exchanges, and quality-issue resolution for brand store orders are governed by our Returns Policy, which is incorporated into this Agreement by reference.

6. Payment and Billing

Payment terms depend on how you engage with PrintSource — for example, brand store purchases may be paid by card at checkout through the Proforma-hosted platform (see Section 4), while direct production engagements may be invoiced under the terms of your account agreement or purchase order. [Confirm brand store payment processor and any deposit thresholds (e.g. the 50% deposit on invoices over $500 used in direct billing) to include here.] You agree to provide accurate billing information and to pay all amounts owed for orders you place or authorize.

7. Your Content and Files

When you submit artwork, logos, brand assets, or other files to us ("Your Content") for use in production, you retain ownership of Your Content. You grant PrintSource a license to reproduce, adapt (to the extent necessary for production, such as color separation or vectorization), and display Your Content solely to produce, fulfill, and support your order or program.

You represent and warrant that:

• You own Your Content or have the necessary rights and permissions to submit it and to authorize us to use it as described above;
• Your Content does not infringe the intellectual property, privacy, or other rights of any third party; and
• Your Content complies with applicable law.

You agree to indemnify and hold PrintSource harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from Your Content or from our authorized use of it in fulfilling your order.

8. PrintSource Content

Apart from Your Content, everything else made available through the Services — including our website design, text, graphics, logos, and other materials ("PrintSource Content") — belongs to PrintSource or our licensors. You may view and use PrintSource Content as needed to use the Services, but you may not copy, reproduce, distribute, or create derivative works from PrintSource Content for any other purpose without our written permission.

9. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of this Agreement;
• Attempt to gain unauthorized access to any account, system, or data;
• Use automated tools to scrape, mine, or index the Services without our permission;
• Interfere with or disrupt the operation of the Services; or
• Submit false information when creating an account or placing an order.

We may suspend or terminate access to the Services for anyone who violates this section.

10. Third-Party Links and Tools

The Services may link to or embed third-party tools (for example, promotional product search tools, file upload portals, or support request forms). We are not responsible for the content, availability, or practices of third-party sites or tools, and your use of them is subject to their own terms and policies.

11. Disclaimer of Warranties

The Services are provided "as is" and "as available." To the maximum extent permitted by law, PrintSource disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or fully secure. This section does not affect any product-specific quality guarantee described in our Returns Policy.

12. Limitation of Liability

To the maximum extent permitted by law, PrintSource will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising from your use of the Services — even if we have been advised of the possibility of such damages. Our total liability for any claim arising from the Services will not exceed the amount you paid to PrintSource for the order or Service giving rise to the claim in the [12] months before the claim arose.

Nothing in this Agreement limits liability that cannot be limited under applicable law.

13. Governing Law and Disputes

This Agreement is governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any dispute arising from this Agreement or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Ohio, except where applicable law requires otherwise.

This section governs disputes about PrintSource's own products and services. Disputes specifically about the Proforma-hosted brand store platform itself (as opposed to a PrintSource order or product) may be subject to Proforma's own dispute resolution terms, including arbitration — see Section 4. [Attorney review recommended: clarify the boundary between the two, and whether PrintSource's own arbitration/class-action-waiver language should mirror Proforma's.]

14. Termination

We may suspend or terminate your access to the Services at any time if we believe you have violated this Agreement. You may stop using the Services or close your account at any time. Sections of this Agreement that by their nature should survive termination — including Sections 7, 8, 11, 12, and 13 — will continue to apply.

15. General

• Entire Agreement. This Agreement, together with our Privacy Policy and any order-specific terms, is the entire agreement between you and PrintSource regarding the Services.
• Severability. If any provision of this Agreement is found unenforceable, the remaining provisions remain in full effect.
• No Waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign this Agreement without our written consent; we may assign it in connection with a merger, acquisition, or sale of assets.
• Force Majeure. Neither party is liable for delays caused by events beyond its reasonable control.

16. Contact Us

Questions about these Terms of Service can be sent to:

PrintSource 8862 Whitney Drive Lewis Center, OH 43035 hello@printsourcegroup.com 614-848-5320

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