Returns and Exchanges
Custom orders are made specifically for you. Once production starts, changes aren't possible. Review everything carefully before checkout to ensure sizes, colors, personalization, and files are exactly right.
Order Requirements
All products are custom-made or produced to order specifically for you. Once your order enters production, we cannot accept returns, exchanges, or cancellations.
Please verify all details before checkout:
- Product selections and quantities
- Sizes, colors, and specifications
- Personalization text and artwork
- File uploads and image quality
Production errors resulting from incorrect information provided at checkout (wrong size, misspelled text, low-resolution files, etc.) cannot be corrected once manufacturing begins.
Quality Guarantee
If your order arrives damaged, defective, or substantially different from your specifications, please contact us within 7 days of delivery. Include photos and your order number for fastest resolution.
Upon review and approval, we will provide:
- Product repair or replacement
- Store credit toward future orders
- Resolution in accordance with our returns guidelines
Order Confirmation
By completing your purchase, you acknowledge understanding and acceptance of these terms. Your checkout confirmation serves as documentation for order dispute resolution.
For questions about this policy, contact our Support team before placing your order.
Shipping
Orders are produced on-demand and take up to 2 weeks to prepare for shipping.
If a package is not delivered due to a customer refusal (which would include a failure to pick up the product from the carrier, if applicable) or an error made by the customer, e.g., not submitting the proper shipping address, it may cause the package to be reshipped (with the corrected address if applicable), and you will be charged an additional shipping fee for this reshipment. You may also incur additional fees as a result of the inability of the carrier to deliver the order, as well as return fees. Even if you decline to have a product reshipped, you will continue to be responsible for the product cost, original shipping and any additional fees incurred as a result of the product being returned, and you consent to these fees being charged against the credit card used for the transaction.
If, after placing an order, you wish to change the shipping address you may do so up until the time the order is out for delivery. Each time that you request that we intercept and transport an order to a new shipping address (i.e., other than the one currently chosen) you will incur an administrative fee of at least twelve dollars and thirty- five cents ($12.35) as well as any increases in the shipping fees and other charges UPS may impose. You consent to these fees and charges being charged against the credit card used for the transaction.